Frequently Asked Questions

Resezy is a complete restaurant management SaaS platform that helps restaurant owners manage their entire operation from a single dashboard. It includes features like order management, POS billing, inventory control, staff management, table reservations, and detailed analytics.

Each restaurant gets their own admin panel and customer-facing website to accept online orders and reservations.

Resezy is designed for:

• Restaurant owners and managers
• Cafes and coffee shops
• Fast food outlets
• Cloud kitchens
• Food trucks
• Restaurant chains with multiple branches

Whether you're a small cafe or a large restaurant chain, Resezy scales to meet your needs.

Getting started is easy:

• Sign up for a free account on our website
• Set up your restaurant profile
• Add your menu items
• Configure payment methods
• Go live and start taking orders

The entire setup takes less than 30 minutes. We also offer a 14-day free trial so you can explore all features before subscribing.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. At the end of the trial, you can choose to subscribe to a paid plan or continue with our limited Free plan.

Not at all! Resezy is designed to be user-friendly and intuitive. Our interface is simple enough for anyone to use, regardless of technical background. We also provide step-by-step guides, video tutorials, and dedicated customer support to help you get started.

We offer four plans to suit different needs:

• Free: ৳0/month - Up to 50 products, 100 orders/month
• Basic: ৳999/month - Up to 200 products, unlimited orders
• Premium: ৳2,499/month - Unlimited products, all features
• Enterprise: ৳9,999/month - Multi-branch, white-label, dedicated support

You can save 20% by choosing annual billing. View detailed pricing comparison.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged the prorated difference for the remaining billing period. When downgrading, the new rate will apply from your next billing cycle.

No, we do not take any commission on your sales. You only pay the fixed monthly or yearly subscription fee. All payments from your customers go directly to your own payment accounts (bKash, Nagad, or bank).

No, there are no setup fees for any plan. You only pay the monthly or yearly subscription. For Enterprise customers, we also offer free onboarding, training, and data migration assistance.

For subscription payments, we accept:

• bKash
• Nagad
• Bank transfer
• Credit/Debit cards (via SSLCommerz)

Enterprise customers can also opt for invoice-based billing with flexible payment terms.

Resezy includes a comprehensive set of features:

• Order Management (dine-in, takeaway, delivery)
• POS & Billing System
• Menu & Product Management
• Table Management & Reservations
• Staff Management (attendance, leave, salary)
• Inventory & Stock Control
• Supplier & Purchase Management
• Expense Tracking
• Financial Reports & Analytics
• Customer Reviews & Promo Codes
• AI Assistant

View all features in detail.

Yes! Every restaurant on Resezy gets their own customer-facing website where customers can browse the menu, place orders, and make table reservations. The website is automatically generated and can be customized with your branding.

Yes, you can create staff accounts with role-based access. Roles include Manager, Kitchen, Cashier, Waiter, and Delivery. Each role has specific permissions, so staff only see what they need. Staff access the same admin panel through their browser - no separate app needed.

Yes, multi-branch support is available on our Enterprise plan. You can manage all your restaurant locations from a single dashboard, with consolidated reporting and the ability to configure each branch separately.

The AI Assistant is powered by Gemini AI and helps with customer support, answering questions about your restaurant, menu, and ordering. It can be customized with your restaurant's information and is available 24/7 to assist customers.

Customers can pay using:

• bKash (mobile banking)
• Nagad (mobile banking)
• Credit/Debit cards via SSLCommerz
• Cash on delivery

You choose which payment methods to enable for your restaurant.

Payments go directly to your own accounts. You configure your bKash, Nagad, or SSLCommerz merchant credentials in the settings, and all customer payments are deposited directly into your accounts. Resezy does not hold or process your funds.

In your admin panel, go to Settings > Payment Methods. Enter your merchant credentials for bKash, Nagad, or SSLCommerz. Our step-by-step guide walks you through the process, or you can contact support for assistance.

Absolutely. We take security seriously:

• All data is encrypted in transit and at rest
• We use secure cloud infrastructure
• Regular automated backups
• Role-based access control
• Regular security audits

Your data is stored securely on Google Cloud servers with enterprise-grade protection.

Resezy is a web-based platform that works on any device with a modern browser:

• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)

The interface is fully responsive and optimized for all screen sizes.

Resezy requires an internet connection to function as it's a cloud-based system. However, we're working on limited offline capabilities for the POS module that will sync when connection is restored. We recommend having a stable internet connection for best performance.

Yes, you can export your data at any time. Reports can be downloaded in PDF or Excel format. If you ever decide to leave Resezy, we can provide a complete export of all your data.

We guarantee 99.9% uptime for all paid plans. Our infrastructure is built on reliable cloud services with redundancy and automatic failover. Enterprise customers receive an SLA with guaranteed uptime and priority support.

You can reach our support team through multiple channels:

• Email: support@resezy.com
• Live chat on our website
• Phone support (Premium and Enterprise plans)
• AI Assistant for instant answers

Support hours are 9 AM - 10 PM, 7 days a week. Enterprise customers get 24/7 support.

Yes! We provide:

• Video tutorials and guides in our Help Center
• Step-by-step documentation
• Live webinars for new users
• One-on-one training sessions (Enterprise plan)

Our goal is to help you get the most out of Resezy.

We're here to help! Our support team can guide you through setup via chat or call. For Enterprise customers, we offer dedicated onboarding assistance including data migration from your existing system.