Privacy Policy

1. Introduction

Welcome to Resezy. This Privacy Policy explains how Bridge Byte Tech ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our restaurant management platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

When you register for an account or use our Services, we may collect:

• Contact Information: Name, email address, phone number, business address
• Account Information: Username, password, account preferences
• Business Information: Restaurant name, business type, operating hours, menu items
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Staff Information: Employee names, roles, contact details, attendance records

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: Device type, operating system, browser type, IP address
• Location Data: General geographic location based on IP address
• Log Data: Access times, error logs, referring URLs

2.3 Customer Data

Through your use of our Services, you may provide us with information about your customers:

• Customer names and contact information
• Order history and preferences
• Reservation details
• Payment transaction records

3. How We Use Your Information

We use the information we collect for various purposes:

Purpose	Description
Service Delivery	To provide, maintain, and improve our restaurant management platform
Account Management	To create and manage your account, process subscriptions, and provide customer support
Communication	To send service updates, security alerts, and promotional materials (with your consent)
Analytics	To analyze usage patterns and improve our Services
Security	To detect, prevent, and address fraud, abuse, and security issues
Legal Compliance	To comply with applicable laws, regulations, and legal processes

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party companies to provide certain services, including:

• Cloud hosting and data storage (Google Cloud)
• Payment processing (bKash, Nagad, SSLCommerz)
• Email delivery services
• Analytics providers

These providers are bound by contractual obligations to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Backup Systems: Regular automated backups with secure off-site storage
• Employee Training: Regular security awareness training for all team members

6. Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@resezy.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

8. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for 90 days after deletion
• Transaction Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Retained in aggregated form for up to 3 years
• Support Communications: Retained for 2 years after resolution

9. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: